Policy Page
Privacy Policy
Effective Date: 22/01/2025
Vowed Virtual Assistant (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We may collect and process the following personal data:
a. Information you provide directly:
• Name
• Email address
• Telephone number
• Billing and payment information
• Business or project details (e.g., social media accounts, content preferences)
• Any additional information you provide when contacting us or using our services
b. Information we collect automatically:
• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on the site
• Cookies and similar technologies (see Section 7 below)
2. How We Use Your Information
We use your personal data for the following purposes:
• To provide the services you request, such as virtual assistance, social media management, SEO, and content creation
• To manage payments and invoices
• To communicate with you regarding your project or inquiry
• To improve our website and services
• To send updates, promotional offers, or service-related information (you may opt out of marketing communications at any time)
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
• Performance of a contract: To provide the services you have requested.
• Consent: For marketing communications or when you voluntarily provide additional information.
• Legitimate interests: To improve our services and ensure website security.
• Legal obligations: To comply with UK law, such as financial record-keeping.
4. Sharing Your Information
We do not sell or rent your personal data. However, we may share it in the following situations:
• With service providers, such as payment processors or IT support, to deliver our services
• To comply with legal obligations, such as responding to lawful requests from authorities
• If required, during business transfers (e.g., sale of the company)
5. International Data Transfers
If we transfer your data outside the UK or EEA, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or UK adequacy regulations.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Typically, we keep client information for six years to comply with tax and accounting regulations.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyse website traffic and customise content.
Types of cookies we use:
• Essential cookies: Necessary for the website to function.
• Analytics cookies: To analyse how visitors use our site.
You can manage or disable cookies via your browser settings. For more details, see our Cookie Policy.
8. Your Rights
Under the UK GDPR, you have the following rights:
• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your data where it is no longer necessary for processing.
• Restriction: Request limited use of your data.
• Objection: Object to data processing based on legitimate interests.
• Data portability: Request your data in a machine-readable format.
• Withdraw consent: Withdraw consent for marketing or other activities.
To exercise these rights, contact us at [Your Email Address]. We may request proof of identity before processing your request.
9. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. This includes secure servers, encrypted payments, and restricted access to your data.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Vowed Virtual Assistance
Email: danijela@vowedva.com
Address: Thurncourt Road, Leicester, LE52NH
